Refund policy

There is no guaranteed return policy at Stashlight Canada, but great customer service is important to us, so we will assess each situation individually. To request a return, you can contact us at stashlightcanada@gmail.com. If your return is accepted, we will send you instructions on how to move forward. Items sent back to us without first requesting a return will not be accepted.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please inquire about any special circumstances and we will be happy to figure out a solution.

You can always contact us for any return question at stashlightcanada@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Customized items cannot be returned. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, we will work out a method of value re-imbursement at that time.